GoMotel Voice
An AI receptionist for a single owner-run property.
$149per property / month
- 300 included AI voice minutes
- $0.12 per additional minute
- One property
- External booking calls
- In-room requests
Support: Standard
Book a demoAI voice for hotels and motels
Every call answered.
Every guest request handled.
AI voice agents for reservations and in-stay guest service — connected to the hotel systems you already use, or powered by the complete gohotel operating platform.
Built for independent motels, growing hotels, resorts, and global hospitality groups.
Add the AI. Keep your systems.Or let gohotel run the entire property when you are ready.
Incoming call · Room 412
Guest
housekeeping.towelstransport.taxi
REQ-2026-00812
Housekeeping
2 bath towels · 1 face towel
Routing…
REQ-2026-00813
Bell desk
Airport car · 06:00
Routing…
“Your towels are on the way — about eight minutes. Your car is booked for six.”
Simulated product environment
An animated illustration of one guest call. A call arrives at room 412. The guest asks for towels and a taxi to the airport at six. Two intents are extracted: a housekeeping towel request and an airport transport request. Two tasks are created and routed to housekeeping and the bell desk, both accepted. The guest is told the towels arrive in about eight minutes and the car is booked for six.
Multilingual
Detected on the first sentence, held to the confirmation.
API-first
REST and webhooks before any screen of ours.
External and in-room
The booking line and the phone beside the bed.
Human escalation
Safety and distress always reach a person.
Cloud or private
Our cloud, your cloud, or inside the building.
Works with your systems
PMS, CRS, POS, telephony — kept, not replaced.
Hear it before you buy it
Guests speak naturally. gohotel gets the work done.
Three calls a property takes every day. Same engine, three different jobs — a booking, an in-room request, and a four-part concierge conversation in Japanese.
An outside caller, 23:40, no one at the desk.
AI that does not just answer — it acts.
Live call
Simulated product environmentActions are taken during the call, not after it.
Adoption without a rip-out
Add the AI. Keep your systems.Or let gohotel run the entire property.
Most properties start with voice only. The agent answers, acts, and writes the result into whatever you already run. Replacing that stack is an option you can take later — or never.
Connect through supported APIs, webhooks, channel managers, or custom integration. Vendor names describe categories of system we integrate with and do not imply a formal partnership or endorsement.
- 1
Guest call
External line or the phone in the room.
- 2
gohotel AI
Understands, answers, and decides what to do.
- 3
Workflow and integration layer
Policy checks, routing, approvals, retries.
- 4
Your existing systems
PMS, CRS, CRM, POS, telephony, door access.
- 5
Your teams
The right department, with a clock attached.
Three products, one engine
Pick the shape of your property.
The voice layer is the same. What changes is how many teams, languages and properties sit behind it.
Property profile
- rooms
- 40–250 rooms
- staff
- 10–60 people
- departments
- 4–8 departments
- properties
- One to a handful of properties
On the phone
- Reservation calls with live availability
- Rate, package and policy questions
- Group and extended-stay enquiries
- Restaurant reservation calls
- Callback and voicemail replacement
- Overflow from the front desk queue
In the room
- Housekeeping requests
- Maintenance and engineering reports
- In-room dining
- Restaurant reservations
- Laundry and pressing
- Luggage and bell desk
What it says to a buyer
- “More service capacity without more operational complexity.”
- “Every request has an owner, a clock and a close.”
- “The front desk stops being the switchboard.”
Advertising sequence
One conversation. Six things that actually happen.
A guest does not think in departments. They say one sentence. gohotel separates it into the work each team owns, with a record for every part.
One call · Room 1502 · 15:42
Simulated product environmentWhat the guest said
We’d like a room for Friday, a spa treatment at four, dinner for two at seven, some extra towels now, a taxi at six tomorrow, and a late checkout if possible.
Progress
0/6
Keep scrolling — the call is still being understood.
Room reservation
RES-2026-04417 · Deluxe King · 2 nights
Reservations
Spa booking
SPA-4471 · 16:00 · 60 min
Spa & wellness
Restaurant reservation
RST-2290 · Table for two · 19:00
Restaurant
Housekeeping request
REQ-2026-00812 · SLA 15 min
Housekeeping
Taxi booking
REQ-2026-00813 · Pickup 06:00
Bell desk
Late-checkout approval
APR-2026-0071 · Duty manager
Front office
What the staff side looks like
Three consoles, one engine.
Every environment below is simulated with synthetic data so you can watch a whole shift in ninety seconds. Play it, pause it, or step through it yourself.
Give a smaller hotel the service capacity of a much larger team.
See gohotel Pro in full
All figures, names, rooms and guests in these environments are synthetic. No real property, guest or customer data appears anywhere on this site.
Advertising sequence
From voice to operations.
Conversation is unstructured. Hotel work is not. This is the conversion, step by step, with nothing invented in between.
Two agents, two jobs
One is about getting the booking. The other is about keeping the guest.
They run on the same engine and share the same records, but they are judged on completely different outcomes — so they are configured, measured and priced separately.
Outside the building
External AI
The agent that protects revenue.
Answers the booking line — listings, signage, search results, overflow and after hours. The measure of success is a reservation that would otherwise have rung out.
- Availability and live rates
- Tax, deposit and cancellation policy
- Create, change and cancel bookings
- Confirmation by SMS or email
- Booking-source attribution
- Warm transfer to the desk
Measured by: calls answered, reservations created, conversion.
Inside the room
In-stay AI
The agent that protects the review.
Picks up the handset beside the bed. The measure of success is a request that reached the right team with a time attached — not a promise nobody logged.
- Housekeeping and amenities
- Maintenance and engineering
- Dining, spa and activities
- Transport and wake-up calls
- Complaints captured with context
- Immediate human escalation when it matters
Measured by: requests created, resolved within SLA, sentiment.
From the first booking call to the final checkout
The whole stay, on the channel guests already use.
Eight moments where a hotel usually loses time, revenue or goodwill on the phone.
01
Discovery
The number on the listing rings and someone picks up — including at midnight.
02
Booking
Availability, rate and policy explained out loud, then written into the PMS.
03
Pre-arrival
Directions, parking, early check-in and “can we bring the dog” — answered before arrival.
04
Check-in
Arrival times captured on the call so the desk is not guessing at 3pm.
05
In-stay service
The room phone becomes a service channel: towels, maintenance, wake-up calls.
06
Dining and amenities
Tables, treatments and activities checked live before anything is promised.
07
Checkout
Late checkout requests routed for approval; folio questions answered without a queue.
08
Follow-up
Open requests closed with the guest, not just in the system.
Where the work goes
Every request has an owner before anyone puts the phone down.
Routing is intent plus your own rules — and every task shows why it went where it went. Nothing sits in a shared inbox waiting to be noticed.
Advertising sequence
The hotel never stops. Neither does the phone.
Six moments from one ordinary day. Every one of them still has a person behind it — the difference is that none of them starts with a call that nobody could answer.
Integrations
It has to talk to what you already run.
A voice agent that cannot read your availability or write back a reservation is a novelty. These are the system categories gohotel connects to, and the shape of the work in each.
PMS
Availability, rates, folios and room status stay where they are today.
CRS
Central reservations for groups and brands with shared inventory.
CRM
Guest profiles, preferences and loyalty tiers recognised on the call.
Channel manager
Keep one source of truth for availability across every channel.
OTA distribution
Booking-source attribution for calls that started on a listing.
POS
Restaurant, bar and outlet charges posted to the right folio.
Payment
Deposits, pre-authorisations and settlement, handled by your provider.
SIP / PBX
Room phones and switchboard lines route to the agent, not away from it.
Staff messaging
Tasks land where teams already look during a shift.
Guest messaging
Confirmations, statuses and follow-ups in the channel the guest used.
Door access
Key issuance and access events tied to the reservation record.
Housekeeping software
Room status and attendant assignment stay in sync both ways.
No usable API? Our integration team can help design the connection.
What changes on the floor
Answer more. Automate more. Operate with less friction.
Hospitality should feel human, even when AI is helping. These are the operational effects staff notice in the first fortnight.
No missed calls
Overflow, after-hours and simultaneous callers all get answered. Ring-outs stop being a nightly cost.
No lost requests
Every spoken request becomes a record with an owner and a clock. Nothing depends on remembering.
No language barrier
The guest speaks their language; the task arrives in the language the shift works in.
Less re-keying
Actions are written into your systems during the call, not typed in afterwards from a notepad.
Shorter response times
Routing removes the hop through the desk. The team that does the work hears about it first.
Fewer interruptions
The desk stops being a switchboard and spends its shift on the guests standing in front of it.
Clearer accountability
SLA timers, acceptance and completion make it obvious where a shift is actually under pressure.
Evidence instead of anecdote
Call outcomes, resolution times and language mix — the numbers a GM can act on.
Advertising sequence
The same product, three sizes of property.
Nothing is rebuilt as a hotel grows. Rooms, teams, departments, workflows and properties are added to the interface that is already running.
Pricing
Start with voice. Add the platform if you want it.
Most properties begin with the AI voice subscription and keep everything else exactly as it is. The complete platform is there when you decide you want one system instead of five.
Keep your existing system. Add the AI that makes it answer.
gohotel Pro Voice
Most chosenExternal and in-stay agents with real department routing.
$499per property / month
- 1,500 included AI voice minutes
- $0.10 per additional minute
- External and in-stay agents
- Up to three languages
- Department routing
Support: Priority
Book a demogohotel Premium Voice
Multi-property, multi-language, deployed where compliance requires.
Customvolume and deployment based
- Volume pricing
- Multi-property deployment
- Custom languages
- Full department configuration
- Enterprise integrations
Support: Dedicated
Talk to usDisplayed pricing is illustrative provisional launch pricing and may vary by usage, telephony, language, integration scope, deployment and support requirements. Nothing on this page is a quote or an offer.
The longer story
The voice layer for the global hospitality industry.
gohotel enters through a hotel’s most universal interface — the phone — and expands into reservations, guest service, workflow automation, and complete property operations.
- 01AI VoiceAnswer every call. The wedge, and the only thing a property has to change on day one.
- 02ReservationsCalls become bookings written into the systems the property already runs.
- 03Guest RequestsIn-stay conversations become structured, owned, timed tasks.
- 04Department AutomationRouting, SLAs and approvals replace the shouted hand-off.
- 05Full Hotel OperationsThe optional operating platform for properties that want one system.
- 06Multi-Property IntelligenceBrand-level rules, comparison and knowledge across an estate.
Security and deployment
Run it in our cloud, your cloud, or inside the building.
Deployment is a decision hotels are entitled to make for themselves — particularly estates whose telephony or compliance rules will not let data leave the property.
gohotel cloud
Fastest to launch. Regional processing, encrypted at rest and in transit, retention configured per property.
Private cloud
Your own tenancy or VPC. Isolated data plane, your keys, your region, your retention policy.
Local deployment
On hardware inside the property for estates whose telephony or compliance cannot leave the building.
Encrypted in transit and at rest
Call audio, transcripts and guest records are encrypted on the wire and on disk.
Retention you choose
Set how long audio and transcripts are kept per property. Redaction is supported for the fields you nominate.
Role-based access
Staff see their own department. Managers see the property. Group roles see the estate. SSO on Premium.
Audit trail
Who changed what, when, and from where — including every AI action and every human approval.
Regional processing
Pin processing to a region so data stays inside the jurisdiction the property operates in.
Human escalation is never removed
Safety, medical and distress paths always reach a person. That routing cannot be automated away by configuration.
We describe the controls we build, not certifications we do not hold. Where a formal attestation is required for procurement, ask us and we will tell you exactly where that work stands.
Start where you are
Five people read this page. Here is the shortest route for each.
- Motel ownerOne property, one or two staff, and a phone that rings at 2am.See GoMotel
- Independent hotel operatorSeveral departments, not enough hands on any given shift.See gohotel Pro
- Hotel group or resortMany departments, many languages, many properties.See gohotel Premium
- Integration partnerYou own the PMS, CRS, POS or telephony a property already runs.See the API
- InvestorVoice is the entry point. The operating layer is the opportunity.Read the thesis
Your hotel is already receiving calls.
Now let every call become service.
Pilot properties are being accepted now. A voice-only pilot on one property starts with your existing phone number and your existing systems.
The hotel that answers.