Now accepting pilot properties for gohotel AI Voice.
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gohotel Premium
A multi-property operations console: thirty-plus departments, human approval gates, enterprise permissions, and deployment on your own infrastructure if that is what compliance requires.
The staff side
A guided, step-by-step walk through the console — play it, pause it, or jump to any step.
All figures, names, rooms and guests in these environments are synthetic. No real property, guest or customer data appears anywhere on this site.
Target property
Not every hotel needs the same system. This is the shape of property this tier is designed around.
What the agent handles
The line on your listing and the handset beside the bed are different jobs. Both are covered, and both write into the same record.
6 handled without a person.
8 handled without a person.
Platform modules
Optional. Every one of these can also stay in the software you already run — the AI works either way.
One call, start to finish
A guest asks for a spa treatment, dinner for two, a car to the airport and a late checkout.
Language is detected, the room and guest are verified, four intents are extracted.
Spa and restaurant availability are checked; transport is raised; late checkout goes to a human for approval.
Four departments receive four tasks; the guest hears one confirmation in Japanese.
Integrations
Nothing here requires you to move off the software you run today.
PMS
REST API, nightly sync, or file drop where no API exists
CRS
REST API or message queue
CRM
REST API and webhooks
Channel manager
Channel manager API
OTA distribution
Via your channel manager or the OTA’s own connectivity programme
POS
REST API or middleware
Payment
Hosted payment links and tokenised references only
SIP / PBX
SIP registration or trunk hand-off
Staff messaging
Webhooks and native apps
Guest messaging
Provider APIs under your own sender identity
Compare
The same engine underneath. The difference is how much of the property it is allowed to run.
| Capability | GoMotel | gohotel Pro | gohotel Premium |
|---|---|---|---|
| AI voice | |||
| External reservation calls | Included | Included | Included |
| In-room guest service calls | Included | Included | Included |
| Languages | 1 primary | Up to 3 | Custom set |
| Warm transfer to a person | Included | Included | Included |
| Call summaries and transcripts | Included | Included | Included |
| Sentiment and outcome analysis | — | Included | Included |
| Operations | |||
| Room board and front desk | Included | Included | Included |
| Department routing | — | Included | Included |
| SLA timers and overdue alerts | — | Included | Included |
| Triage and assignment queue | — | Basic | Full |
| Human approval gates | — | — | Included |
| Multi-property console | — | — | Included |
| Platform | |||
| Webhooks and REST API | Basic | Full | Full |
| PMS / CRS integration | On request | Included | Included |
| CRM / POS integration | — | Included | Included |
| SSO and audit logs | — | — | Included |
| Private cloud or on-premise | — | — | Included |
| Support | Standard | Priority | Dedicated + custom SLA |
Pricing
Start with voice on top of what you have. Move to the complete platform whenever it makes sense — or never.
AI Voice
Multi-property, multi-language, deployed where compliance requires.
Customvolume and deployment based
Complete platform
The full operating layer across departments, brands and regions.
Customper estate
Questions
Brand-wide rules sit at the top; each property carries its own knowledge, hours, outlets and escalation paths underneath.
You decide. Common gates are late checkout, rate exceptions, comps and anything touching a VIP or a complaint.
Yes — for estates whose telephony or data-residency rules cannot leave the building. It changes the commercial model, not the product.
SSO, role-based permissions per department and property, and an audit log of every action including the agent’s own.
Thirty minutes, your property, your questions. We will show you the same console you just watched, connected to a phone number.