Now accepting pilot properties for gohotel AI Voice.
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gohotel Pro
Everything in GoMotel, plus real departments: requests are routed, owned, timed and closed instead of shouted across the lobby.
The staff side
A guided, step-by-step walk through the console — play it, pause it, or jump to any step.
All figures, names, rooms and guests in these environments are synthetic. No real property, guest or customer data appears anywhere on this site.
Target property
Not every hotel needs the same system. This is the shape of property this tier is designed around.
What the agent handles
The line on your listing and the handset beside the bed are different jobs. Both are covered, and both write into the same record.
7 handled without a person.
11 handled without a person.
Platform modules
Optional. Every one of these can also stay in the software you already run — the AI works either way.
One call, start to finish
A guest in 412 asks for towels and a taxi for 6am.
gohotel separates two intents from one sentence.
Housekeeping takes the towels; the bell desk takes the car.
Both clocks start; the guest hears one answer with two times.
Integrations
Nothing here requires you to move off the software you run today.
PMS
REST API, nightly sync, or file drop where no API exists
CRS
REST API or message queue
CRM
REST API and webhooks
Channel manager
Channel manager API
OTA distribution
Via your channel manager or the OTA’s own connectivity programme
POS
REST API or middleware
Payment
Hosted payment links and tokenised references only
SIP / PBX
SIP registration or trunk hand-off
Staff messaging
Webhooks and native apps
Guest messaging
Provider APIs under your own sender identity
Compare
The same engine underneath. The difference is how much of the property it is allowed to run.
| Capability | GoMotel | gohotel Pro | gohotel Premium |
|---|---|---|---|
| AI voice | |||
| External reservation calls | Included | Included | Included |
| In-room guest service calls | Included | Included | Included |
| Languages | 1 primary | Up to 3 | Custom set |
| Warm transfer to a person | Included | Included | Included |
| Call summaries and transcripts | Included | Included | Included |
| Sentiment and outcome analysis | — | Included | Included |
| Operations | |||
| Room board and front desk | Included | Included | Included |
| Department routing | — | Included | Included |
| SLA timers and overdue alerts | — | Included | Included |
| Triage and assignment queue | — | Basic | Full |
| Human approval gates | — | — | Included |
| Multi-property console | — | — | Included |
| Platform | |||
| Webhooks and REST API | Basic | Full | Full |
| PMS / CRS integration | On request | Included | Included |
| CRM / POS integration | — | Included | Included |
| SSO and audit logs | — | — | Included |
| Private cloud or on-premise | — | — | Included |
| Support | Standard | Priority | Dedicated + custom SLA |
Pricing
Start with voice on top of what you have. Move to the complete platform whenever it makes sense — or never.
AI Voice
External and in-stay agents with real department routing.
$499per property / month
Complete platform
Departmental operations with SLA tracking and integrations.
From $999per property / month
Questions
Intent plus your own routing table. You can override any rule, and every routed task shows why it went where it went.
You set the clock per request type. Overdue tasks surface on the department board and escalate on the path you define.
If your table system exposes availability, yes — checked live before the agent offers a time.
They can use the web console, or receive tasks in the messaging tool the shift already uses.
Thirty minutes, your property, your questions. We will show you the same console you just watched, connected to a phone number.