Legal
Privacy notice
What we collect, why we collect it, how long we keep it, and what you can ask us to do about it.
What this covers
This notice describes how gohotel handles personal information on this website and in the gohotel voice and operations products.
Where gohotel is used by a hotel, that hotel is the controller of its guests’ information and gohotel is the processor acting on its instructions. The hotel’s own privacy notice governs its guests; this notice governs our relationship with the hotel and with visitors to this site.
Information collected on this website
The demo and contact forms collect what you type into them. That is all we ask for and all we keep.
- Your name, work email and, if you provide it, phone number.
- The company, property name, type, room count and country you enter.
- The systems you tell us you already run and the volume and languages you describe.
- Anything you write in the message field.
- Basic anti-abuse signals, such as submission timing and request rate.
How enquiry information is used
To reply to you, to prepare a demonstration relevant to your property, and to answer questions about pricing, integration or deployment. Enquiries are routed internally to the appropriate desk — sales, partners, investors, support or press.
We do not sell enquiry information, and we do not use it to build advertising profiles.
Call audio, transcripts and guest records
In the product, a call produces audio, a transcript, extracted intents and any records the agent creates, such as reservations or requests. These are processed to deliver the service the hotel has configured.
Retention periods are set per property by the hotel. Redaction can be applied to nominated fields. Processing region can be pinned, and deployment can be moved into the hotel’s own cloud or onto hardware inside the property.
Security
Information is encrypted in transit and at rest. Access is role-based and logged. Administrative actions and AI actions alike are recorded in an audit trail available to the hotel.
We describe the controls we operate rather than certifications we do not hold. If your procurement process requires a formal attestation, ask us and we will tell you precisely where that work stands.
Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict or port your information, and to object to certain processing.
If you are a guest of a hotel using gohotel, please contact that hotel first, as it controls your information. If you are a visitor to this site or a business contact, write to us and we will handle it directly.
Contact
Privacy questions can be sent to support@gohotel.io. We answer every one, and we will tell you if a question is better directed at the hotel that holds your booking.