Now accepting pilot properties for gohotel AI Voice.
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AI Voice
One agent picks up the reservation line and the phone beside the bed, in the caller's own language, and turns what was said into work with an owner and a clock attached.
Hear it before you buy it
Three calls a property takes every day. Same engine, three different jobs — a booking, an in-room request, and a four-part concierge conversation in Japanese.
An outside caller, 23:40, no one at the desk.
AI that does not just answer — it acts.
Actions are taken during the call, not after it.
Three jobs, one engine
A caller comparing rates and a guest asking for towels want opposite things. The agents share a brain and a record, not a script.
Answers the number on the listing, the sign and the search result.
Picks up the handset beside the bed, in the guest’s own language.
Takes the calls the desk cannot reach during check-in rush.
From voice to operations
This is the whole path a request takes — speech, transcript, intent, entities, lookup, action, artefacts, routing, staff, confirmation.
Two agents, two jobs
They run on the same engine and share the same records, but they are judged on completely different outcomes — so they are configured, measured and priced separately.
Outside the building
The agent that protects revenue.
Answers the booking line — listings, signage, search results, overflow and after hours. The measure of success is a reservation that would otherwise have rung out.
Measured by: calls answered, reservations created, conversion.
Inside the room
The agent that protects the review.
Picks up the handset beside the bed. The measure of success is a request that reached the right team with a time attached — not a promise nobody logged.
Measured by: requests created, resolved within SLA, sentiment.
Where the work goes
Routing is intent plus your own rules — and every task shows why it went where it went. Nothing sits in a shared inbox waiting to be noticed.
Voice analytics
Calls answered, reservations created, requests resolved, languages served, staff hours absorbed. The technical readings are there when you want them, one click away.
Capabilities
Fourteen things, plainly described. Where a capability depends on your systems, it says so.
Language detected on the first sentence, held for the whole call and for the confirmation message.
Warm hand-off with the context already gathered — the guest never repeats themselves.
Safety, medical and distress signals go straight to a person. This path is never automated away.
Answers come from your approved property wording, not from a general model’s guess.
Create, change and cancel inside your own policy, written back to your PMS.
One sentence becomes one or more tasks, each with an owner and a clock.
What was asked, what was done, what it produced — attached to the guest record.
Full transcript retained under your retention policy, redaction supported.
Tone tracked across the call so recovery reaches the guest before the review does.
Structured intents and entities, not a paragraph a human still has to read.
Availability, rates, folios and third-party bookings checked live during the call.
Delivery, retries and dead letters visible to your team, not buried in a log.
Per-property minute budgets, alert thresholds and hard caps.
Our cloud, your cloud, or on hardware inside the property.
Advertising sequence
Six moments from one ordinary day. Every one of them still has a person behind it — the difference is that none of them starts with a call that nobody could answer.
Languages
Detected on the first sentence, held for the whole call, and used again for the confirmation message.
Additional languages are configured per deployment. If the one you need is not listed, ask — the constraint is usually telephony quality in the region, not the model.
Deployment
gohotel cloud
Fastest to launch. Regional processing, encrypted at rest and in transit, retention configured per property.
Private cloud
Your own tenancy or VPC. Isolated data plane, your keys, your region, your retention policy.
Local deployment
On hardware inside the property for estates whose telephony or compliance cannot leave the building.
Questions
No. The most common deployment is voice only: gohotel answers the calls and writes the results into the system you already run. Replacing the PMS is an option, never a requirement.
It transfers to a person with the context it has already gathered — language, room, guest and what was asked. Safety, medical and distress signals skip the AI path entirely and ring a human.
Language is detected on the first sentence and held for the whole call, including the confirmation message. The supported set covers the major languages hotel guests actually call in; additional languages are configured per property.
Into our regional cloud by default, into your own tenancy on private cloud, or nowhere outside the building on a local deployment. Retention and redaction are configured per property.
A voice-only pilot on a single property is a matter of days once telephony and the knowledge base are ready. Integration scope, not the AI, sets the timeline.
No. It removes ring-outs, hold time and re-keying so the people at the desk spend their shift on guests standing in front of them.
Pilot properties are being accepted now. A voice-only pilot on one property starts with your existing phone number and your existing systems.
The hotel that answers.