Integrations
Keep your existing system. Add the AI that makes it answer.
Replacing a property management system is a project. Answering the phone should not be. gohotel is built to sit alongside what you run today and write into it.
How a call reaches your systems
Only the systems a scenario actually touches light up.
Every hotel diagram shows everything connected to everything. That is not what happens on a call — this shows the real path for three ordinary requests.
Adoption without a rip-out
Add the AI. Keep your systems.Or let gohotel run the entire property.
Most properties start with voice only. The agent answers, acts, and writes the result into whatever you already run. Replacing that stack is an option you can take later — or never.
Connect through supported APIs, webhooks, channel managers, or custom integration. Vendor names describe categories of system we integrate with and do not imply a formal partnership or endorsement.
- 1
Guest call
External line or the phone in the room.
- 2
gohotel AI
Understands, answers, and decides what to do.
- 3
Workflow and integration layer
Policy checks, routing, approvals, retries.
- 4
Your existing systems
PMS, CRS, CRM, POS, telephony, door access.
- 5
Your teams
The right department, with a clock attached.
Categories
What gohotel connects to.
Connect through supported APIs, webhooks, channel managers, or custom integration. Vendor names describe categories of system we integrate with and do not imply a formal partnership or endorsement.
PMS
Availability, rates, folios and room status stay where they are today.
- Cloud PMS
- On-premise PMS
- Legacy property systems
REST API, nightly sync, or file drop where no API exists
CRS
Central reservations for groups and brands with shared inventory.
- Chain CRS
- Brand booking engine
REST API or message queue
CRM
Guest profiles, preferences and loyalty tiers recognised on the call.
- Hospitality CRM
- General-purpose CRM
REST API and webhooks
Channel manager
Keep one source of truth for availability across every channel.
- Channel managers
- Rate distribution platforms
Channel manager API
OTA distribution
Booking-source attribution for calls that started on a listing.
- Booking.com
- Agoda
- Trip.com
- Expedia
Via your channel manager or the OTA’s own connectivity programme
POS
Restaurant, bar and outlet charges posted to the right folio.
- Restaurant POS
- Retail POS
- Spa POS
REST API or middleware
Payment
Deposits, pre-authorisations and settlement, handled by your provider.
- Card gateways
- Local payment providers
Hosted payment links and tokenised references only
SIP / PBX
Room phones and switchboard lines route to the agent, not away from it.
- SIP trunk
- IP-PBX
- Analogue gateway
SIP registration or trunk hand-off
Staff messaging
Tasks land where teams already look during a shift.
- Team chat
- Shift apps
- Pager and radio bridges
Webhooks and native apps
Guest messaging
Confirmations, statuses and follow-ups in the channel the guest used.
- SMS
- Approved messaging services
Provider APIs under your own sender identity
Door access
Key issuance and access events tied to the reservation record.
- Electronic lock systems
Vendor API
Housekeeping software
Room status and attendant assignment stay in sync both ways.
- Housekeeping apps
- Task management tools
REST API and webhooks
Restaurant booking
Cover availability checked live before the agent confirms a table.
- Reservation platforms
- In-house table management
REST API
Spa software
Therapist and room availability checked before a treatment is offered.
- Spa and wellness platforms
REST API
Transport
Cars, shuttles and limousines dispatched with the pickup time on record.
- Dispatch systems
- Limousine partners
REST API or webhook to the operator
Custom hotel systems
The one-off system a property built years ago and still depends on.
- In-house tools
- Regional vendors
- Spreadsheet-driven processes
Custom adapter designed with our integration team
No usable API? Our integration team can help design the connection.
Your hotel is already receiving calls.
Now let every call become service.
Pilot properties are being accepted now. A voice-only pilot on one property starts with your existing phone number and your existing systems.
The hotel that answers.